We offer free shipping in Pakistan on orders above PKR 60,000. Upon placing an order, you will receive a verification call or SMS from our Customer Service Associate to ensure order accuracy. Once your order has been confirmed, it will be sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via TCS.
International shipping rates are calculated based on the destination and the weight of your shipment. Estimate your shipping charges by simply adding items to the shopping cart and entering your delivery address. Your order is reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use the selected payment method. Once your order has been approved and authorized by credit card processors, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by you. If the item(s) on your order are in-stock, they will be shipped as soon as possible from our warehouse. Once you get your order confirmation email, you can track your order from our courier partner. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse. You will be informed via email in case the shipments gets delayed due to any given reason. Delivery time is based on the amount of time it takes to get payment authorization, order processing, custom delays and the transit time from the courier company. This can range from 4-7 days for in-stock items. Please note additional charges for customs clearance must be fulfilled by the customer.
Please note due to differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of defected product at firstname.lastname@example.org or calling us at +92 312 2266666 within 7 days of purchase. Please note that the product must be unused with the label attached. After our team reviews the product, you will be offered an exchange with same price value product.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds, in most cases, will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Product(s) bought from Mohtaram online store can be exchanged from the Online Store ONLY, within 7 days of receiving it, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our Offline Stores.
I. For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty
II. For products on Sale we do not offer exchanges unless we deliver the incorrect order.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Mohtaram may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
POLICY ON BESPOKE / CUSTOM ORDERS
All Custom Orders are processed after payment of minimum 70% of order value.
Orders will not under any circumstances be put for processing till 70% of order value is deposited. All orders will be considered ‘on hold’ till the advance value is not deposited at the outlet.
Advance payments can be made via cash, debit/credit card, bank transfer in favor of account “Mohtaram Pvt. Limited”.
Returns & Exchange on Custom Orders
Custom/Made-to-Measure orders and personalized or monogrammed items may not be returned or exchanged.
Customers are advised to sign-off the “Customer Order Sheet” with the Retail Manager to ensure all design details are put in properly. Once signed-off, changes in design will not be entertained. Any changes after signing-off the Customer Order Sheet will be considered as an ‘Alteration’ (please see below‘Alterations’section for details)
Customers are strongly advised to thoroughly check their orders for any stitching defects before collection of final order.
In event of any difference in design from Customer Order Sheet, Mohtaram will make the necessary changes free of cost within 2 days. Customer will be requested to fill in the Order Complaint Form available at the outlet and return the outfit along with it.
Ready to deliver orders will be kept in the outlet for up to four weeks after the delivery date. Mohtaram will not be held responsible for any damage on product or any of the product going missing.
Every custom order will be given up to two (2) trial fittings free of cost.
Alteration facility is available on products bought from Mohtaram only.
Minor alterationson ready-to-wear products (altering pant bottom length only, altering sleeve length only) will be provided free of cost.
Significant alterationson ready-to-wear or made-to-order/bespoke orders after purchase (or delivery of custom order) (readjustment of pant fitting, adjustment of jacket waist etc.) will be charged at Rs. 1,500/- per alteration & per visit.
Alterations to a custom order after an order placement will be evaluated by the design team. Additional charges ascertained after evaluation will be shared with the customer and will be final and non-negotiable.