Local Orders (Pakistan)
- Free shipping on orders over PKR 60,000.
- Orders are confirmed via call/SMS, then processed and shipped.
- Credit card processing may take up to 3 business days. Delivery is via TCS within 2–4 business days post payment. You can track your order here.
- In-stock items ship quickly, whereas, out-of-stock items ship once restocked; delays are communicated.
- Tracking info is provided via email; delays communicated.
International Orders
- Orders are verified for accuracy and payment before shipment.
- Credit card processing can take up to 3 days. Delivery takes 4–7 days post payment, excluding customs delays.
- In-stock items ship quickly, whereas, Out-of-stock items ship once restocked; delays are communicated.
- Tracking info is provided via email; delays communicated.
- Customs charges are the customer's responsibility.
Please note due to differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of defected product at customer.care@mohtaram.com or calling us at +92 312 2266666 within 7 days of purchase. Please note that the product must be unused with the label attached. After our team reviews the product, you will be offered an exchange with same price value product.
REFUNDS
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds, in most cases, will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
EXCHANGES
Product(s) bought from Mohtaram online store can be exchanged from the Online Store ONLY, within 7 days of receiving it, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our Offline Stores.
I. For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty
II. For products on Sale we do not offer exchanges unless we deliver the incorrect order.
ORDER CANCELLATION
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Mohtaram may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
