Policy on Bespoke / Custom Orders

POLICY ON BESPOKE / CUSTOM ORDERS     

Advance Policy

  • All Custom Orders are processed after payment of minimum 70% of order value.
  • Orders will not under any circumstances be put for processing till 70% of order value is deposited. All orders will be considered ‘on hold’ till the advance value is not deposited at the outlet. 
  • It is the responsibility of client to ensure all payments are deposited in time to avoid delay. Order processing lead time will start from the date of receipt of min. 70% advance.
  • Advance payments can be made via cash, debit/credit card, bank transfer in favor of account “Mohtaram Pvt. Limited”.

Returns & Exchange on Custom Orders

  • Custom/Made-to-Measure orders and personalized or monogrammed items may not be returned or exchanged.
  • Customers are advised to sign-off the “Customer Order Sheet” with the Retail Manager to ensure all design details are put in properly. Once signed-off, changes in design will not be entertained. Any changes after signing-off the Customer Order Sheet will be considered as an ‘Alteration’ (please see below ‘Alterations’ section for details)
  • Customers are strongly advised to thoroughly check their orders for any stitching defects before collection of final order.
  • In event of any difference in design from Customer Order Sheet, Mohtaram will make the necessary changes free of cost within 2 days. Customer will be requested to fill in the Order Complaint Form available at the outlet and return the outfit along with it.
  • Ready to deliver orders will be kept in the outlet for up to four weeks after the delivery date. Mohtaram will not be held responsible for any damage on product or any of the product going missing.

Alterations

  • Every custom order will be given up to two (2) trial fittings free of cost.
  • Alteration facility is available on products bought from Mohtaram only.
  • Minor alterations on ready-to-wear products (altering pant bottom length only, altering sleeve length only) will be provided free of cost.
  • Significant alterations on ready-to-wear or made-to-order/bespoke orders after purchase (or delivery of custom order) (readjustment of pant fitting, adjustment of jacket waist etc.) will be charged at Rs. 1,500/- per alteration & per visit.
  • Alterations to a custom order after an order placement will be evaluated by the design team. Additional charges ascertained after evaluation will be shared with the customer and will be final and non-negotiable.