Retail & Client Advisory · Cut & Sew by Mohtaram

Outlet Operations Manager — Cut & Sew by Mohtaram

  • Islamabad
  • Full-time
  • On-site
  • 3–5 years

About the role

You will run our Cut & Sew by Mohtaram outlet in Islamabad day to day — the client experience, every order from first enquiry to delivery, quality, the team, and the outlet's profit and loss.

What you will do

  • Lead the client experience: welcome, advise, and resolve concerns quickly and gracefully
  • Own every sales order end to end, working with production, procurement and dispatch for on-time delivery
  • Run pre-delivery quality checks and manage the tailoring production schedule
  • Deliver the outlet's sales and P&L targets, including B2B and corporate orders
  • Keep customer and sales records in our CRM complete and accurate, and follow up every lead
  • Manage stock, visual merchandising and regular outlet audits
  • Lead, train and motivate the outlet team

What you will bring

  • 3–5 years in retail or tailoring operations, including leading a team
  • A record of meeting sales targets
  • Understanding of made-to-measure tailoring and garment quality
  • Confident with CRM and POS systems and with a basic P&L
  • Excellent communication in Urdu and English

Nice to have

  • Menswear or premium retail experience
  • B2B or corporate sales experience

What we offer

  • Paid annual, casual, sick and festival leave
  • Maternity and paternity leave on full pay
  • Annual performance review and company bonus
  • Staff discount across Mohtaram
  • A written career path, with monthly one-to-ones and quarterly reviews

About Mohtaram

Mohtaram is a Pakistani luxury and lifestyle menswear house, founded in Islamabad in 2016. We make ready-to-wear, made-to-measure and bespoke garments, ceremonial and traditional wear, and unstitched cloth — made proudly in Pakistan. Our vision is to create a luxury and lifestyle brand that inspires the Pakistani dream.

Equal opportunity. Recruitment, pay, development and promotion at Mohtaram are decided on the work and nothing else — not gender, religion, ethnicity, family background or connection.

MTM-RTL-2604

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Outlet Operations Manager — Cut & Sew by Mohtaram · Islamabad

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Your application goes straight to our People team at jobs@mohtaram.com. We never ask candidates for money at any stage.