Return, Exchange & Refund Policy

General Return, Exchange & Refund Policy

- No exchanges for color/texture differences due to screen, lighting variations, used or without labels/tags but only for products with manufacturing defects.

- Contact customer service (email us or call us at +92 312 2266666) within 7 days of delivery with images of the defect.

- Upon approval, exchange is offered for a product of the same value.

Refund Policy

- No refunds unless the item is out of stock or faulty.

- No refunds on made-to-order / custom tailored products.

- No refunds on products orders delayed due to late advance deposit payments

- Management will assess faulty product and reserves the right to final decision based on review of product. Stain marks, damage due to bad laundry and similar faults arising from poor garment care will not be brand's responsibility. 

- Refunds are processed to the original credit card or in favor of the customer name only if via cheque.

- Only item cost and taxes are refunded; shipping fees are non-refundable.

- Allow 2 weeks for processing and up to 4 weeks for credit to appear.

Exchange Policy

- Exchanges allowed within 7 days of receiving the product (local orders only) and offered as a one-time coupon code equal to purchase value.

- Online purchases cannot be exchanged in physical stores.

Note:

International orders: No exchanges unless incorrect or faulty item is delivered.

Sale items: No exchanges unless incorrect item is delivered.

Order Cancellation

- Orders can only be canceled before processing.

- Mohtaram may cancel orders due to stock issues, pricing errors, or payment failures.

Please visit BESPOKE / CUSTOM ORDERS page for more details on your bespoke and custom orders.